Refund policy

Made to order

Every Verre Jaune item is made to order, just for you. Because each product is printed on demand, we do not accept returns or exchanges for size or change of mind. Please check the size chart on each product page before ordering.

Damaged, defective, incorrect, or lost items

We stand fully behind our quality. We will replace the item or issue a full refund, no questions asked, if your order arrives:

defective (e.g. peeling, cracking, or faded print out of the box);
misprinted (wrong design, placement, or colour vs. what you ordered);
damaged in transit; or
incorrect (wrong item or size vs. your order confirmation).

A delivered item whose measurements differ materially from the published size chart also counts as a defect and is covered. If your package is lost in transit by the carrier, we will replace it free of charge.

What isn’t covered

Change of mind or ordering the wrong size (please check the size chart first);
Minor variations inherent to print-on-demand (slight placement or colour differences within normal tolerance);
Wear, damage, or fading caused after delivery (e.g. improper washing).

How to make a claim

Within 30 days of delivery (or of the expected delivery date, for a lost package), email info@verrejaune.com with your order number and a clear photo of the issue. We’ll get back to you within 24 hours with a solution. Approved refunds are issued to your original payment method within 5-10 business days; your bank may take additional time to post them.